Privacy Policy SBOTOP Malaysia

SBOTOP (sbotop.ml) is an online gaming platform fully committed to protecting the personal data of all its users. This Privacy Policy is designed to ensure you understand your rights and how we handle your personal information responsibly.

We operate in accordance with strict data protection principles and comply with all applicable legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA). Whenever you access our platform, register an account, or use any of our services, you consent to the data collection and processing practices described in this document.

If you have any questions after reading this policy, our support team is available to assist you at any time. We encourage you to read this document in full, as it contains important information about your rights as a SBOTOP user.

We collect various types of information to ensure the SBOTOP platform operates smoothly and delivers the best possible experience to you. All data collection is carried out transparently and solely for legitimate purposes.

Some of this information is provided voluntarily by you during registration or when using the platform, while the rest is collected automatically through standard tracking technologies such as cookies and server logs.

• The information you provide during account registration and the KYC process is mandatory to ensure legal compliance.
• Technical data is collected automatically for security purposes and to detect suspicious activity.
• We do not collect sensitive data such as health information, except where related to our responsible gaming programme.
• You can update your personal information at any time through your account settings or by contacting our support team.

Every piece of data we collect has a clear and legitimate purpose. SBOTOP will not use your data beyond the stated scope without first obtaining your additional consent.

• Account Management: Creating, verifying, and managing your account so you can access all platform features seamlessly.
• Transaction Processing: Processing deposits and withdrawals securely, ensuring your funds are delivered to the correct destination within the stipulated timeframe.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and platform abuse.
• Customer Support: Providing relevant and effective assistance when you need help, based on your account context and interaction history.
• Platform Improvements: Analysing usage patterns in aggregate to improve game quality, technical stability, and the overall user experience.
• Marketing Communications: Sending you information about relevant promotions and special offers — you may unsubscribe at any time.
• Legal Compliance: Meeting the reporting and compliance requirements mandated by regulatory bodies and applicable laws.
• Responsible Gaming: Monitoring gaming behaviour to identify early signs of problem gambling and provide the necessary support.

SBOTOP does not sell or rent your personal data to any third party. However, in limited and specific situations, we may need to share your information with trusted parties to ensure the platform operates securely and in compliance with legal requirements.

• Payment Service Providers: Transaction information is shared with approved payment processors (such as FPX, DuitNow, and e-wallet providers) to enable deposits and withdrawals to be processed securely.
• Technology Service Providers: Some platform functions are supported by third-party technology providers bound by strict confidentiality agreements.
• Regulatory Authority: We comply with all lawful requests from relevant authorities, including the Malaysian Anti-Corruption Commission (MACC) and law enforcement agencies where required.
• Independent Auditors & Verifiers: Legally appointed audit firms may need to access certain data for inspection and compliance verification purposes.
• Group Companies: In certain cases, data may be shared with related entities within the SBOTOP group, all of which are subject to equally stringent privacy policies.

The security of your personal data is SBOTOP's top priority. We continuously invest in high-grade security infrastructure to ensure your data is protected against all cyber threats, unauthorised access, and data breaches.

• 256-bit SSL Encryption: All communications between your device and our servers are secured with the latest SSL/TLS encryption, ensuring no data can be intercepted in transit.
• Encrypted Data Storage: Sensitive data such as passwords and financial information is stored in encrypted form using encryption algorithms that cannot be decrypted without the correct key.
• Two-Factor Authentication (2FA): 2FA is available for all accounts, adding an extra layer of security that prevents unauthorised access even if your password is compromised.
• Real-Time Security Monitoring: An automated monitoring system operates 24 hours a day to detect and respond to any suspicious activity.
• Regular Security Audits: Independent security assessments are conducted periodically by registered third-party audit firms to identify and address any vulnerabilities.
• Internal Access Controls: Our staff may only access the user data required for their specific duties — the "least privilege" principle is applied across the board.

SBOTOP uses cookies and other tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how users interact with the platform so we can make relevant improvements.
• Functional Cookies: Saving your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Collecting aggregated, anonymised usage data to help us understand traffic flows and user behaviour.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the SBOTOP platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards, you have the following rights regarding the personal data we hold:

SBOTOP does not retain your personal data indefinitely. Each data category has a defined retention period based on operational needs, legal compliance, and our legitimate interests as a platform operator.

• Active Account Data: Retained for as long as your account is active and for any additional period required following account closure.
• KYC & Identity Records: Retained for a minimum of 7 years in accordance with applicable anti-money laundering (AML) legal requirements.
• Financial Transaction History: Retained for 7 years for audit, tax compliance, and dispute resolution purposes.
• Communication Logs: Retained for 3 years to assist in resolving any future complaints or disputes.
• Technical Data & Server Logs: Retained for 90 days for security and fraud detection purposes, then automatically deleted.
• Marketing Data: Retained until you unsubscribe or request deletion — we will not continue sending marketing communications after you opt out.

SBOTOP reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. All changes will take effect as soon as they are published on this page.

When we make significant changes to this policy, we will notify you via an in-platform notification or the email address you registered with. However, it remains your responsibility to review this page periodically to stay informed of the latest applicable policy.

• The "Last Updated" date at the top of this page will always be updated to reflect the latest version of this document.
• Continued use of the SBOTOP platform after any changes are published will be deemed as acceptance of the updated policy.
• If you disagree with any changes made, you have the right to close your account and discontinue use of the platform.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the SBOTOP Data Protection team is ready to assist you through the following channels:

• Data Protection Email: [email protected] — please state "Privacy Enquiry" in the subject line of your email.
• 24/7 Live Chat: Available via the live chat icon at the bottom corner of the platform — for immediate enquiries.
• Help Centre: Visit the FAQ our platform for answers to frequently asked questions about privacy and data security.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. We value your trust and will continue to meet or exceed your expectations in the protection of your personal data.